Hak Pesakit & Waris / Patient & Family Rights (HSNZ)

Hak Pesakit & Waris

• Dilayan dengan hormat, maruah dan tanpa diskriminasi, selaras dengan undang-undang dan polisi hospital.
• Keselamatan semasa menerima rawatan dan penjagaan di fasiliti hospital.
• Mendapat maklumat yang jelas, tepat dan mudah difahami mengenai diagnosis, pilihan rawatan, risiko/manfaat, jangkaan hasil, serta kos berkaitan.
• Memberi informed consent (persetujuan termaklum) atau menolak rawatan tertentu mengikut undang-undang dan polisi semasa.
• Privasi semasa konsultasi, prosedur dan rawatan, serta kerahsiaan maklumat peribadi/rekod perubatan.
• Melibatkan diri dalam keputusan penjagaan, termasuk hak untuk mendapatkan pendapat kedua (second opinion).
• Pengurusan kesakitan yang sewajarnya dan rawatan paliatif mengikut keperluan klinikal.
• Keperluan keagamaan, budaya dan nilai peribadi diambil kira selagi tidak menjejaskan keselamatan/penjagaan.
• Akses kepada waris/penjaga/peneman mengikut garis panduan lawatan yang berkuat kuasa.
• Mengemukakan pertanyaan, aduan atau maklum balas dan menerima maklum balas sewajarnya.
• Disediakan maklumat berkaitan peralihan penjagaan, discaj, susulan dan kontinuiti rawatan.
• Akses kepada maklumat bil/kewangan yang telus mengikut peraturan.

Tanggungjawab Pesakit & Waris

• Memberi maklumat perubatan dan peribadi yang tepat, lengkap dan terkini kepada penyedia perkhidmatan kesihatan.
• Mematuhi pelan rawatan yang dipersetujui serta nasihat klinikal; maklumkan jika enggan/menolak rawatan.
• Mematuhi peraturan hospital, termasuk waktu lawatan, kawalan jangkitan, keselamatan dan penggunaan kemudahan.
• Menjaga adab sopan, menghormati hak pesakit lain, pelawat dan petugas kesihatan.
• Mengurus temujanji: hadir tepat masa atau memaklumkan pembatalan/penjadualan semula lebih awal.
• Menyelesaikan tanggungan kewangan yang berkaitan rawatan mengikut garis panduan.
• Melindungi barangan peribadi dan tidak membawa bahan/barangan terlarang.

Patient & Family Rights

• To be treated with dignity and respect, without discrimination, in line with laws and hospital policy.
• To receive care in a safe environment with appropriate safety measures in place.
• To be given clear, accurate and understandable information about diagnosis, treatment options, risks/benefits, expected outcomes and related costs.
• To give informed consent or to refuse certain treatments as permitted by law and current policy.
• To privacy during consultations, procedures and care, and to confidentiality of personal/medical information.
• To participate in care decisions, including the right to seek a second opinion.
• To appropriate pain management and palliative care according to clinical needs.
• To have religious, cultural and personal values reasonably accommodated where safe and feasible.
• To have access to family/guardian/companion according to prevailing visiting guidelines.
• To ask questions, submit complaints or feedback, and to receive a timely response.
• To information supporting discharge, follow-up and continuity of care.
• To transparent billing/financial information in accordance with regulations.

Patient & Family Responsibilities

• To provide accurate, complete and up-to-date medical and personal information to healthcare providers.
• To follow the agreed treatment plan and clinical advice; inform staff if refusing treatment.
• To comply with hospital rules, including visiting hours, infection control, safety and use of facilities.
• To be courteous and to respect the rights of other patients, visitors and staff.
• To manage appointments by arriving on time or notifying cancellations/rescheduling in advance.
• To settle financial obligations related to care as guided.
• To safeguard personal belongings and not bring prohibited items/substances.